Terms of use

What you get

When you buy a TagSquad tag, you pay once for the tag, its contact page and hosting. There's no subscription. Text alerts are included up to 5 a month; email alerts are unlimited.

Using your tag

Engraving and returns

Engraving your name and address is free and done before the tag reaches you, so check your details before you send or give them to us: it can't be corrected created. Engraved tags are made to order and can't be returned or exchanged. Engraved tags are made to your specification, so the 14-day right to cancel a distance or off-premises purchase doesn't apply to them (Consumer Contracts Regulations 2013, reg. 28(1)(b): personalised goods). Everything else about your order, including the tag and its service, is covered as normal.

Finders

We pass on messages but can't guarantee how or when an owner replies. Never pay or share bank details to return an item.

Changes and closure

If we ever close, we'll follow our promise, including 90 days' notice.

Contact

hello@tagsquad.co.uk